Return &
Refund Policy
At LivIn Styles, we value your trust and are committed to ensuring that your furniture reaches you safely and in perfect condition.
7-Day Return Window
Returns are accepted for damaged, defective, or incorrectly delivered products.
Unboxing Video Required
A complete unboxing video is mandatory for damage-related return requests.
Store Credit
Approved returns are processed as LivIn Styles Store Credit after inspection.
Everything You Need to Know
Please read the following policy carefully before placing your order. It explains when a return can be requested, the required documentation, and how approved returns are processed.
Returns Are Accepted Only for Damage or Defects
Returns are accepted only when the product is:
- Damaged during transit
- Defective upon delivery
- Incorrectly delivered
We do not accept returns for:
- Change of mind after placing the order
- Size or fit-related concerns
- Product not suiting your space
- Differences in personal preference
- Colour or finish preference after delivery
- Any issue that was not present at the time of delivery
Unboxing Video Is Mandatory
To protect both our customers and LivIn Styles from transit-related disputes, a complete unboxing video is mandatory for any damage-related return request.
Please ensure that you:
- Record the package from all sides before opening it.
- Clearly show the package condition before unboxing.
- Record the complete unboxing process without cuts or interruptions.
- Show the product from all relevant angles after unboxing.
- Clearly capture any damage or defect.
Without a complete unboxing video, a damage-related return request may not be eligible for approval.
Conditions for Return Approval
A return request will be considered only when:
- The product is damaged, defective, or incorrect upon delivery.
- The issue is reported within 7 days of delivery.
- The product is unused and remains in its original condition.
- The original packaging, tags and labels are available wherever applicable.
- The customer provides the invoice or valid proof of purchase.
- Required images and the complete unboxing video are submitted.
Our team will review the submitted information before approving any return.
How to Request a Return
To initiate a return request, please email us at:
marketing@livinstyles.comPlease include:
- Order number
- Images clearly showing the issue
- Complete unboxing video
- A brief description of the damage, defect, or incorrect item
Our team will review the request and, if approved, provide the necessary return instructions.
Unapproved or unauthorized returns will not be accepted.
Return Pickup
For an approved return, LivIn Styles will arrange the return pickup as per the applicable return process.
Customers should not ship the product independently unless specifically instructed by our team.
The product must be safely packed and made available for pickup in the condition required by LivIn Styles.
Refund & Store Credit
Once the returned product has been received and inspected, eligible approved returns will be processed as Store Credit.
Store Credit Terms
- Store Credit will be issued after successful inspection and approval of the returned product.
- No money will be refunded to the customer's bank account, card, UPI, wallet, or original payment method.
- Store Credit can be used towards a future purchase on LivIn Styles.
- The Store Credit amount will be communicated to the customer after the return inspection is completed.
- Store Credit processing will generally be completed within 10 business days after successful inspection of the returned product.
Products That Cannot Be Returned
The following products are not eligible for return:
- Customized products
- Made-to-order products
- Special-order products
- Products purchased under applicable sale/clearance offers
- Gift cards
- Products that are not damaged, defective, or incorrectly delivered
- Products damaged after delivery due to misuse, negligence, improper handling, or incorrect assembly
Natural Wood Variations
For products made from natural wood such as Sheesham, Mango, Teak, or other solid woods, variations in the following are natural characteristics of genuine wood:
- Wood grain
- Natural knots
- Texture
- Tone
- Colour
- Minor surface characteristics
Similarly, minor variations in finish or colour may occur due to the natural characteristics of the wood and differences in lighting or display screens.
Customized & Made-to-Order Products
Customized and made-to-order products are prepared specifically according to the customer's requirements.
Need Help Before Ordering?
We encourage you to contact our team before placing your order if you need assistance with:
- Product dimensions
- Material
- Finish
- Colour
- Customization
- Product suitability
- Assembly
- Any other product-related query
We are happy to help you make an informed purchase.
marketing@livinstyles.comHave a Question Before You Order?
If you need help with dimensions, materials, finishes, customization, or product suitability, our team is happy to assist.
EMAIL LIVIN STYLESDesigned for your home. Crafted to last.